Patient and family rights & responsibilities
Patient and Family Rights
At Cornerstone Health, every patient and their family are entitled to the following rights:
- To be treated with respect for your values, beliefs, cultural preferences, and any special or spiritual needs.
- To have your personal dignity, privacy, and confidentiality protected during examinations, procedures, and treatments.
- To receive care free from neglect, abuse, or mistreatment.
- To have your medical and personal information kept confidential.
- To refuse or discontinue treatment at any point.
- To seek a second opinion about your medical care or diagnosis.
- To provide informed consent before any surgery, transfusion, anesthesia, research involvement, or any high-risk/invasive treatment.
- To know how to file a complaint and receive information on the grievance redressal process.
- To be informed in advance of the estimated cost of your treatment.
- To access your clinical records upon request.
- To know the names of your treating doctors and nurses and to be informed of your care plan and progress.
- To decide what health-related information can be shared with family members.
Patient and Family Responsibilities
We request our patients and their families to:
- Respect the property and premises of Cornerstone Health.
- Be courteous towards other patients, visitors, healthcare providers, and staff members.
- Share accurate personal details and complete medical history, including past illnesses, surgeries, medications, and allergies.
- Keep your medical records accessible for better coordination of care.
- Follow the treatment plan advised by your doctor and cooperate with healthcare personnel.
- Inform your doctor if you have any concerns or difficulties following the prescribed treatment.
- Monitor your own health progress and report any changes promptly.
- Be punctual for your appointments or inform the hospital in advance if you're unable to attend.
- Understand and fulfill your financial responsibilities for the services received, including providing updated insurance details where applicable.
- Take responsibility for the impact of your lifestyle choices on your health.
- Abide by hospital policies such as No Smoking and Visitor Regulations.
- Understand that patients requiring urgent or emergency care may be prioritized by doctors.
- Respect the hospital’s efforts to ensure your privacy and confidentiality at all times.
Need Assistance or Have Feedback?
We value your trust and are committed to providing you with compassionate, safe, and professional care. If you need help, have suggestions, or wish to raise a concern, please contact our customer care team:
Email: info@cornerstonehealth.in
Phone: +91 97455 50733